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FREQUENTLY ASKED QUESTIONS:
Q. Why do you require tape repairs to be paid in advance?
A.
In case the tape turns out to be blank, in need of more extensive restoration, or is not the tape that a customer thought it was. Paying in advance avoids the need to make a special trip to pay and retrieve a tape the customer may no longer want.
Q. Why is there no guarantee that the tape will contain playable video after repair?
A.
While most tapes are useable (or transferable) after repair, there is always a risk that a tape is simply blank (never recorded) or has more than one problem. It may be physically broken, which we can fix, but it may also have aged or deteriorated to the point that, even after physical repair, the tape will not play properly. Such tapes can sometimes be restored at companies that specialize in restoring old/deteriorated tapes, but restoration is a much more extensive (and expensive) process than a simple splice repair or shell repair. Access Video does not refund the price of completed repairs even if it is later determined that the tape is blank or has other problems. Please take this risk into account before paying for non-refundable repair work.
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5555 N. Lamar #D105